Rakaia Engineering >

Employment

National Services Supervisor

REL offers one of New Zealand’s most comprehensive ranges of agricultural products and services. REL is experiencing strong growth in the Dairy and Bulk Material storage sectors and has the need to strengthen its existing 50- strong staff with the following key position.

The National Services Supervisor will be an experienced and qualified tradesperson and leader, with a background in agricultural field servicing. Requirements are for prompt and professional response with after-sales support, including planned and reactive maintenance, servicing, pre-delivery checks and commissioning.

The Supervisor is required to be hands on as well as manage a small team at REL. The Supervisor is also required to manage and support a network of subcontractors nationally who are in place installing and/or servicing REL products nationwide.

A sound knowledge of Microsoft operating systems, including Word, Excel and Outlook is essential. In addition, experience with job management, purchasing, etc would be a distinct advantage.

A strong work ethic, client focus, first class communication, and a willingness to deliver on commitments made, not constrained by time are essential attributes. The Supervisor will form part of the Production Manager’s Leadership Team contributing to the planning, management, supervision, quality and delivery of REL work.

If this sounds like you, or if you wish to know more contact Garry Hislop (Production Manager) on 03 302 7305.

Please send your CV and a covering letter to trish@rakaia-engineering.co.nz by 20 January 2012.

Reports To	Production Manager
Staff Responsible For	Keenan Service Manager Service Technician
Functional Relationships With	Company Management, Team Leaders, Suppliers, Production & Sales Staff, Administration support staff

Key tasks	Objectives
Planned Maintenance	To manage planned maintenance programmes and promotions during seasonal shutdown periods. Undertake work promptly and profitably.
Reactive Maintenance	Manage the Team to ensure 24/7 call-out availability and respond in a prompt and efficient manner to satisfy after sales service and breakdown needs.
Warranty Claims	Service all warranty claims with internal and external suppliers ensuring follow through with company liability claims.
Plant Maintenance	Assist with and manage pre-delivery checks, scheduled maintenance and commissioning for Keenan products and other similar plant and equipment sold under the REL Group.
Manage Sub-Contractors & Suppliers	Ensure service agents and suppliers nationally are managed and supported so that they enhance and build on REL reputation. Maintain excellent relationships with suppliers and subcontractors.
Stock Control	Work with the Distribution & Warehouse Manager to ensure appropriate levels of parts and materials are on hand for efficient repairs and maintenance.
Client Service	Strive to provide excellent quality service to all Clients to enhance company’s reputation. Provide prompt responses including provision of quotations.
Job Management	Ensure jobs set up appropriately with accurate filing and database management, costings, invoicing controls and close outs.
Financial	Assist with the control of costs associated with service projects, warranties, call-outs and internal costs to achieve profitability goals for the Company.
Research & Development	Contribute to development and promotion of new product and services in conjunction with the Sales and Production staff.
Personal Development	Take responsibility for managing own professional development.
Health & Safety	Adhere to and promote the company’s Health & Safety policy and procedures.
Quality	Ensure top quality of project jobs on a continuous improvement basis and develop systems as appropriate.
Team Culture and Leadership	To adhere to the company’s values and build a strong team culture leading by example. Contribute positively and broadly to the Production Leadership Team.